Counselling service for bird keepers

Please read the following text carefully:

Even though the medical counselling through e-mails is not ideal, we understand that to come to our practice from distant places may be difficult for you. We also know that to find an experienced vet dealing with pet birds may present in some parts of the Czech Republic a challenge. Accordingly, we tried to find a way how to solve such problem and how to provide you with a quality help and reliable counselling through e-mails.

Up to now we have had to prefer the clients who came to us personally to the clients who wrote to us on email and described their problems with photos or videos. Owing to large number of such emails we did not manage to answer at all or we were too late with our answer. Sometimes the answer was too short and brief, even though the client would have expected more detailed reply.

That is why we have decided to set up the system that would ensure you will get as many useful information as possible, you will not waste a time and you will percieve our couselling as indeed useful. To meet those plans, we made up a form where you may describe your problem through the guiding questions. Sometimes the photos are ideal or even necessary to solve the problem. The photos should be of good quality. Also, you may send a video, if necessary or useful.

Owing to the fact such counselling is a very time-consuming service, we have to charge you. However, it is obvious there are many diseases and disorders that cannot be solved like that. If we find out your problem is not possible to solve through emailing, we will inform you immediatelly and you will not be charged. Only detailed and medical answers are to be charged. The price is 200 CZK per one answer. A short, brief communication as well as the short emails with the client whose bird has been examined at our clinic will not be charged. We are not going to ask you for the payment in advance. We charge for the service AFTER providing you with the service (you pay after you receive our written advice by post money order or form a bank account). We want you to feel comfortable with our job and not feel insecure when paying before the service has been provided.

You agree with above counselling service conditions and terms by sending your question.

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